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A violent confrontation involving a baseball bat inside a Woolworths supermarket in Kyabram, Victoria, has renewed calls for stronger legal protections for retail employees after frightened customers were forced to flee for safety.
Following the incident, Woolworths urged the Victorian Government to introduce Workplace Protection Orders, arguing that existing banning notices are not enough to prevent repeat offenders from returning to stores.
The incident unfolded inside the Kyabram supermarket, where two men allegedly engaged in a violent altercation near the checkout area.
Video footage circulating online reportedly shows one man striking the other with a baseball bat while customers rushed to escape the danger.
A woman carrying a child was seen climbing over the checkout barriers to reach safety, while another young boy ran from the area as other shoppers watched from a distance.
Fortunately, no serious injuries to customers were reported.
Victoria Police arrested both men following the confrontation.
Investigators allege the individuals were already known to each other before the incident.
Both suspects have been charged and later released on bail. They are expected to appear before the Magistrates’ Court at a later date.
Police confirmed that one of the accused had previously been arrested at the same Woolworths store 11 days before the violent confrontation.
Local business owner Miles Gould said he attempted to restrain the man during the earlier disturbance until police officers arrived.
According to Gould, officers used multiple Taser deployments and pepper spray before bringing the situation under control.
He expressed concern about repeat offending in the community and questioned whether current bail laws adequately protect the public.
After the incident, Woolworths prohibited both men from entering the supermarket.
However, the company alleges that one of the banned individuals returned to the store the very next morning despite the restriction.
The retailer responded by deploying additional security personnel while renewing calls for stronger legal measures against repeat offenders.
Woolworths’ Head of Violence Prevention, Sarah Faorlin, said the case demonstrates the limitations of banning notices when dealing with repeat offenders.
She argued that Workplace Protection Orders would allow courts to legally prevent individuals with a history of violent behavior from entering specific workplaces, helping reduce the risk of future incidents involving employees and customers.
The Australian Retail Council also backed the proposal.
Council representative Fleur Brown said Victoria has experienced some of the highest levels of retail crime in Australia.
She noted that a relatively small group of repeat offenders is responsible for a significant proportion of retail-related criminal incidents, emphasizing the need for stronger preventative legislation.
The Victorian Government acknowledged growing concerns about violence and abuse directed toward retail workers.
Officials stated that every worker deserves a safe workplace and confirmed that efforts are continuing to strengthen workplace safety laws, including the development of Workplace Protection Orders.
The government said it is consulting with unions, employers, and industry representatives to ensure the proposed legal framework is practical, effective, and accessible for businesses across the state.